Shipping Protection & Order Guarantee

Last Updated: July 2026

At Dichotix, we value every order placed by our customers and are committed to providing a safe, reliable, and worry-free shopping experience.

To provide additional peace of mind, customers may choose Shipping Protection & Order Guarantee at checkout. This service provides coverage for eligible orders affected by unexpected shipping-related issues, helping protect your purchase from the moment it leaves our facility until it arrives safely at your doorstep.

By selecting Shipping Protection & Order Guarantee during checkout, you acknowledge and agree to the terms and conditions outlined below.

1. Shipping Protection Coverage

Shipping Protection & Order Guarantee covers eligible orders affected by the following situations:

1.1 Lost Packages

If your package is confirmed lost during transit by the shipping carrier, Dichotix will assist in resolving the issue.

Depending on the circumstances, we may provide:

• A replacement shipment (subject to product availability)
• Store credit
• Another appropriate resolution

1.2 Damaged Items During Shipping

If your order arrives damaged due to transportation handling, please contact our customer support team as soon as possible.

To help us review your claim, customers may be required to provide:

• Order number
• Photos of the damaged product
• Photos of the package and shipping label
• Any additional information requested by our support team

After verification, we will provide an appropriate solution.

1.3 Delivered But Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us immediately.

We may request additional information to verify the delivery issue, including:

• Order details
• Shipping information
• Carrier tracking information
• Relevant supporting documentation

Each case will be reviewed individually.

1.4 Delivery Errors

If a package is incorrectly delivered due to a carrier-related issue, Dichotix will assist in investigating the situation and finding a suitable resolution.

2. How to Request Shipping Protection Assistance

If you experience a shipping-related issue, please contact our customer support team:

📧 Email: service@dichotix.com
🌐 Website: https://dichotix.com

Please include:

• Order number
• Customer name
• Description of the issue
• Supporting photos or documents (if applicable)

Our team will review your request and respond as soon as possible.

3. Claim Submission Timeframe

To ensure efficient processing, customers should report shipping-related issues within the following timeframes:

Damaged Packages:

Please contact us within 7 days after delivery.

Missing or Delivered But Not Received Packages:

Please contact us within 7 days after the carrier marks the package as delivered.

Lost Packages:

Please contact us as soon as possible after the package is considered lost by the shipping carrier.

Failure to report issues within a reasonable timeframe may affect eligibility for coverage.

4. Items Not Covered

Shipping Protection & Order Guarantee does not cover:

• Incorrect or incomplete shipping addresses provided by customers
• Orders returned due to customer refusal or failure to receive delivery
• Delays caused by customs, weather conditions, holidays, carrier disruptions, or circumstances beyond our control
• Damage caused after delivery due to misuse, improper handling, or normal wear and tear
• Products modified, altered, or damaged after receipt
• Orders placed without Shipping Protection coverage

5. Customer Responsibility

Customers are responsible for ensuring that all order information is accurate before completing checkout, including:

• Full name
• Shipping address
• Contact information

Providing incorrect information may result in delivery issues that are not covered under this protection plan.

6. Shipping Protection Cancellation

Shipping Protection may only be canceled before your order has been processed or shipped.

Once your order has been shipped, Shipping Protection becomes active and the protection fee is non-refundable.

7. Order Guarantee Commitment

At Dichotix, customer satisfaction is our priority.

We are dedicated to providing reliable service and helping resolve unexpected shipping issues whenever possible. Our goal is to ensure every customer receives their order with confidence and peace of mind.

8. Policy Updates

Dichotix reserves the right to update or modify this Shipping Protection & Order Guarantee policy at any time.

Any changes will be reflected on this page with the updated effective date.

9. Contact Us

If you have any questions regarding Shipping Protection & Order Guarantee, please contact:

Dichotix Customer Support

Website:
https://dichotix.com

Email:
service@dichotix.com